SmartCar Engine Light

Replies to This Discussion

Permalink Reply by 451 Kahn on January 23, 2009 at 12:18am

Lemon law in California is one way but you should check your State laws.

Permalink Reply by Ben on January 23, 2009 at 10:40am

I know about the Lemon Law and they've even inlcuded a brochure in the new car manual. But, in Florida ... to try and get anything accomplished is nearly impossible. The Lemon Law is all wonderful for the consumer .. but in action it rarely occurs. At this point they've got till next Wednesday to come up with a resolution. After reading blogs I am now aware I'm not the only one with an "engine light issue". It is sad, because I've enjoyed the car so much I don't even tell people about the engine light issue. The MercBenz dealership deal I don't believe is going to work. I think they've got one trained individual.

Permalink Reply by John on January 23, 2009 at 2:13am

Yes I am the one that posted about Tampa, and my mom recieved a new car and first payment for her car was payed for by smart. One your dealing with Dave he is an A**hole. Call smart usa and be very stern and you will get a big boss tell them you need to talk to ben thomas he will take care of everything for you and complain about Dave and his terrible skills as an employee he needs to be FIRED worst guy in the business by far

Permalink Reply by Ben on January 23, 2009 at 10:33am

John: Gee, that is a revelation. I didn't realize Dave had that kind of a reputation. He has been helpful but I have felt "put off". This last go around with the engine light is "supposedly going to be resolved by next Wednesday with a call from them". I've decided it I don't get a call by then I'm going to let them see my nasty side. I'm still pissed that I bought a convertible (one was on the floor but "sold'). I paid for mine, two days later they said the owners didn't want it and I could take it ... and I paid a $3K premium. I had the car less than 24-hours and on a trade they would give $16K. Rather absurd. Still like the car but I know where you're coming from on the other bullcrap. All in all I like the car but the lack of service and noncompliance with repairing this "engine light" ain't worth the $23K out the door price. I can't believe I'm run across the very person who I've been hearing about. Are you close at all to getting a replacement vehicle, or did they ACTUALLY FIX the car you have? I'm so anxious to hear. 813.988.2442

Permalink Reply by John on January 23, 2009 at 10:14pm

I called a few times today and did nothing but ring

Permalink Reply by Ben on January 28, 2009 at 9:12pm

My phone was being switched from Verizon to Brighthouse and they screwed up the lines. 813.988.2442

Permalink Reply by Aaron on January 29, 2009 at 1:50pm

Really?? I just recently purchased a car and had it serviced by Dave, and he seemed like a very easy-going guy and was also very helpful and knowledgeable. He kept me updated and informed about my vechicle. All and all it was a very pleasant experience and when I return I will request Dave.

Permalink Reply by Christof on February 2, 2009 at 6:45pm

I don't have the check engine light issue, but my SMART wouldn't lock. The Tampa MB dealership had my SMART in 3 times and for almost three weeks total. Nothing they tried to do worked until a complete replacement of the locks and the SAM unit. So my issue is unrelated, but I am sending this quick post in because I completely disagree with the people bashing Dave above. Dave was very helpful, very curteous and incredibly responsive through this process. My car not working right is not his fault and I don't see how anybody could take that out on him. I would go as far as to say that Dave has provided better service than anybody in the car business.